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Free shipping for orders over $150 USD
Free shipping for orders over $150 USD

FAQ

Website Accounts - Do I need to set up new website accounts at LeathercraftLibrary.com even though I already have an account here?

Yes, all our websites are separate websites and do not share web account information. Therefore even though you have an account here you'll need to set one up at the other sites to make purchases there.

Where can I find the closest Tandy Leather Factory store?

Nothing beats good old fashioned one-on-one customer service. Our stores are fully stocked and managed by experienced leathercraft professionals ready to give you outstanding service and answers your leathercraft questions. They offer the convenience of local shopping and phone or mail order processing. Check with your local store for leathercrafting class times and special leathercraft events. To find the nearest Tandy Leather Factory store, click here.

Offer Code: I have an offer code, how do I use it?

You must have a Tandy Leather web account to use an offer code: I have a Tandy Leather web account: Log on to your web account in the Returning Online Customers box here. Fill your shopping cart. Once you get to the Checkout Payment page, enter the Offer Code box and click apply. I don't have a Tandy Leather web account: Click on the Create an Account button here. Fill your shopping cart. Once you get to the Checkout Payment page, enter the Offer Code box and click apply. Offer codes can be used on one purchase only. The offer code discount does not apply to: Wholesale Club Memberships Gift Cards Tippmann Boss Leather Sewing Machine Shipping Charges

Do you have questions about our products?

I want to touch up, refinish or redye leather. What should I use?

Touching up, refinishing or redyeing leather almost never yields results that are what one expects or is happy with. Too many variables can affect the outcome, type of leather, type of finish used, etc. None of the products we sell are recommended for touching up, refinishing or redyeing leather. They are sold to dye natural leather to the color desired.

Donation Requests

Due to the number of requests we receive for donations, we are, unfortunately, unable to donate materials. We do offer reduced pricing for groups such as yours. For details, please contact the Tandy Leather store nearest you.

Where is My Order Being Filled and Shipped From?

To provide the quickest, most accurate service, all orders placed at tandyleatherfactory.com are filled and shipped by experienced personnel at one of our store locations - usually the store closest to you. Your email confirmation has detailed contact information of the store where your order was routed. Feel free to contact the manager or store personnel at any time with questions regarding your order.

Unsolicited Idea Submission Policy

We at Tandy Leather are pleased to hear from our loyal customers and welcome your comments regarding our products and services. Unfortunately, however, our company policy does not allow Tandy Leather to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested.

We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by our professional staff might seem to others to be similar to their own creative work. Please do not send us any unsolicited original creative materials such as ideas, concepts, or artwork. While we do value your feedback on our services and products, we request that you be specific in your comments on those services and products, and not submit any creative ideas, suggestions, or materials (unless specifically requested by us).

If, through participation in certain activities, you send any material (e.g., postings to message boards, contests, etc.) or, despite our policy, you send us unsolicited creative suggestions, ideas, notes, drawings, concepts, or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property. None of the Submissions shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any Submissions. Without limitation of the foregoing, we shall exclusively own all now-known or hereafter existing rights to the Submissions for any purpose whatsoever, commercial or otherwise, without compensation to the provider of the Submissions or any other person or entity.

Products represented as a Tandy Leather product that is advertised on Amazon, eBay or any other third party website.

We cannot guarantee the authenticity of any product represented as a Tandy Leather product that is advertised on Amazon, eBay or any other third party website.

Problem with a TLF product purchased on eBay, a third party or dealer stores?

We recommend you contact the seller. TLF cannot assist with problems on purchases made from unauthorized resellers or TLF dealers. Products purchased from this site or our company-owned stores are completely guaranteed under our 100% Satisfaction policy.